Compliance
Dealers must adhere to a range of laws and regulations, including consumer protection, credit laws, and anti money laundering regulations.
Well-implemented systems can automate and streamline dealership operations, from sales and financing to customer satisfaction. This reduces manual errors, saves time, and enhances overall efficiency.
Seriti helps to standardize processes across the Dealership, ensuring that all transactions and operations are handled consistently. This reduces variability and ensures that every customer receives the same level of service.
We enable our clients to implement streamlined processes to enhance operational efficiency.
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what makes us different
Our Compliance Management Solutions
Remote FAIS and FIC Compliance monitoring
Ability for Compliance officer to monitor/audit files remotely. Electronic Document Repository/Deal File Reports
Reporting
Our system generates automated compliance reports, facilitate regular audits, and track compliance metrics. This reduces the risk of errors and ensures continuous adherence to regulations.
Training
Seriti Training was established in 2021 when we identified the need for an e-learning training portal that can accommodate training in the Automotive Retail Industry. The e-learning portal hosts our own Seriti-owned training courses as well as hosting training interventions for external training companies, compliance companies, product owners and the like.
Data Management and Security
Robust data management systems that ensure customer information is stored and handled securely, in compliance with the Protection of Personal Information Act (POPIA). FICA Compliance Systems: Customer verification, transaction monitoring, and reporting as required under FICA. This includes securely storing KYC (Know Your Customer) information and ensuring that it’s updated regularly.
Customer Relations and Feedback
Ability to capture customer feedback, complaints, and disputes. This allows the dealership to address issues proactively and ensures compliance with the CPA by resolving consumer grievances effectively. Transparent Communication Channels: Ensure that customers receive clear, accurate information about vehicle pricing, financing options, warranties, and return policies. Maintain a transparent communication process to reduce the risk of disputes and legal issues.
Compliance Procedures
Maintain comprehensive compliance procedures that are accessible to all Dealer Management employees. These should cover key regulatory requirements, ethical standards, and operational guidelines. We ensure that compliance requirements are regularly updated to reflect changes in legislation and industry standards.
Compliance and Risk Mitigation
Ensuring full alignment with POPIA, FAIS, FIC, and TCF regulations. Designed to safeguard your business and enhance operational integrity, our platform streamlines compliance management with digital tools that reduce risk and improve efficiency.
POPI
DATA SECURITY AND PRIVACY
- Workflow
- Electronic POPIA Consent
- Electronic Form 4 Consent
- Doc Retention and Destruction
- In Line With Legislation
- Transparent Data Encryption For Data At Rest
- HHTPS & TLS 1.2 Encryption
- Compliant With Data Protection Regulations
- External Vulnerability Scans / Penetration Tests
- Role Based Access Control
- Authenticated Access Control
FAIS
COMPLIANCE
- Workflow
- Letter Of Engagement
- Record Of Advice/ Transaction
- Complaint Logging By Client
- Complaints Register
- Compliance Officer to Monitor/Audit Remotely
- Full Rep and KI Register Report in FSCA Format
- Document Verification
- Electronic Document Deal File
- Transactional And Compliance Notes
- Customer/ Third Party Comms - SMS And Email
- Document Retention and Destruction
- Electronic Signing Of Documents
TCF
FRAMEWORK AND PRINCIPLES
- Letter of Engagement
- Complaint Logging By Customer
- Client Link To Lodge A Complaint (Built On TCF Requirements)
- Complaints Register
- Register for KI's To Allocate Complaints With Responses
- Key Information Documents
- Disclosures
FIC
ACCOUNTABLE INSTITUTIONS
- Workflow
- Digital Onboarding
- Customer Identification
- Customer Verification
- AML Screening
- FIC Risk Assessment
- FIC Reporting Information Recorded
- Document Management
- Reporting
- Document Retention and Destruction