This training course explains how organizations can identify and manage crises, especially workplace violence, to protect employees and the company. It describes internal and external risks, common myths about violence, and how conflicts can escalate into serious incidents. The course highlights warning signs such as aggressive behaviour, disruptive actions, and indicators of domestic abuse. It also explains triggers that may lead to violence, including financial stress, disciplinary actions, and personal loss. Finally, it outlines proper responses, reporting procedures, policies, and training strategies to prevent and manage workplace crises effectively.